Shipping & Cancellation Policy
At indē wild, we're dedicated to making your ordering experience as smooth as possible. Please take a moment to familiarize yourself with our shipping and cancellation policy:
Shipping
|
Shipping Time |
Order Value |
Shipping Cost |
Additional Charges for COD |
|
Standard Delivery (2-4 Business Days) |
Rs. 0 - Rs. 998.99 |
Rs. 59 |
Rs. 100 |
|
Rs. 999 & Above |
Free |
Rs. 100 |
Please keep in mind that during sales or peak seasons and public holidays such as festivals, shipping delays may occur due to factors beyond our control. Your patience is truly appreciated during these times.
- Once you place your order, you will receive a confirmation email.
- Your order will be processed in 24-48 hours after the confirmation.
- You will receive an email notification with the tracking number of your shipment within 1-3 business days
- You can also check the status of your order on our website in the 'My Account' section.
Extreme Delays
In the rare instance that your order doesn't reach you within 10 business days, we kindly ask you to reach out to us at indiacare@indewild.com or WhatsApp us on +91 93726 82623 (10am to 6pm Mon-Fri). We will promptly look into the matter and ensure you're kept up-to-date. Your satisfaction is our priority.
FAQs
How long will it take to process my order, and when can I expect a shipping notification?
Your order will be processed in 24-48 hours. You will receive an email notification with the tracking number of your shipment within 1-3 business days. You can also check the status of your order on our website in the 'My Account' section.
Are there shipping delays during busy times or holidays?
During peak times, special sales, holidays, and sometimes even due to unexpected hiccups, there might be delays in the delivery. Unfortunately, these things are out of our control, but we promise to give you a heads-up if there's a significant delay.
Why is my order not shipped yet?
If you have placed an order before 2 pm, allow us 24 hours to ship your order. All orders placed after 2 pm are shipped on the next business day (except weekends and public holidays).
Can I change my shipping address or phone number after placing an order?
Unfortunately you cannot change your shipping address or phone number after placing the order.
Can I place an order using an international phone number?
You can only place an order using a domestic phone number. We do not accept international numbers.
Do you offer international shipping?
We do offer international shipping to select countries. Please visit our international website https://www.indewild.com/ to view the list of countries.
Is it possible to pick up my order in-store or at a warehouse?
We do not offer in-store or warehouse pickup.
How can I check the status of my order?
You can check the status of your order on our website in the 'My Account' section.
What do I do if my order doesn't arrive within 10 business days of receiving the shipping confirmation?
If you do not receive your order within 10 days of receiving the shipping confirmation email, please get in touch with us at indiacare@indewild.com or WhatsApp us on +91 93726 82623 (10am to 6pm Mon-Fri). Just provide your name and order number, and we'll get back to you at the earliest.
I have pre-ordered a product. When will it be shipped?
Shipping of pre-ordered products starts only on the dates mentioned on the product page.
How can I get in touch for further assistance or if I have more questions?
If you have any additional questions or need assistance, please don't hesitate to reach out to us at indiacare@indewild.com or WhatsApp us on +91 93726 82623 (10am to 6pm Mon-Fri).
Can I cancel my order or change my shipping address?
In order to get your products to you as soon as possible, your order begins processing immediately after it's placed. Once an order is placed, we’re unable to cancel or make any changes.
Will you give me a return, replacement or refund if I bought a product through an authorized retailer?
Unfortunately we cannot provide returns, replacements or refunds for products purchased at another retailer. If you purchased indē wild products from an authorized retailer, please reach out to them for assistance.
Will I get a replacement if my product arrives damaged?
If you receive a damaged product, please notify us within 24 hours of receiving the order at indiacare@indewild.com or WhatsApp us on +91 93726 82623 (10am to 6pm Mon-Fri) with your order number and an unboxing video of the order or a photo of the item's condition.