Frequently Asked Questions
What is a Mystery Box?
What will I receive in the box?
Is the value higher than what I pay?
Can I choose the products inside?
Will I receive full-size products?
Will I get the same products if I order multiple boxes?
Are the products suitable for all skin types?
Is Cash on Delivery (COD) available?
Can I return or exchange my Mystery Box?
What if I receive a damaged item?
Terms and conditions
Final Sale
All sale purchases are final and non-refundable. Complimentary gifts received during the sale are not eligible for replacement, return, or exchange. Returns or exchanges will not be accepted based on personal preference or dissatisfaction.
Curation, Assortment & Variability:
All Mystery Boxes are pre-curated and cannot be customized, altered, or requested. Product assortment is determined based on available inventory at the time of packing and may vary. Applicable products (including but not limited to lip products, serums, or freebies) are pre-determined. Specific shades or variants cannot be requested.
Pricing and Payment
The stated value of the Mystery Box is calculated based on the Maximum Retail Price (MRP) of all included items. Mystery Boxes are available on a prepaid basis only. Orders will be processed only after successful payment.
Promotional Eligibility
Mystery Boxes may be excluded from additional discounts and offers and cannot be combined with any other promotional codes unless explicitly stated. For more details, visit our Sale Policy page.
Suitability Disclaimer
indē wild does not guarantee that all products will be suitable for every skin type, concern, or individual preference. Customers are advised to perform a patch test prior to use to ensure compatibility with their skin.
Limited Availability
Mystery Boxes are available in limited quantities and only while stocks last. indē wild reserves the right to discontinue the offer or modify the contents, structure, or pricing of the Mystery Box at any time without prior notice. For more details, visit our Sale Policy page.
Shipping & Delivery
Orders are typically dispatched within 24–48 hours of placement. Delivery timelines are estimated from the date of dispatch and may vary based on location and external logistics factors. For more details, visit our Shipping and Returns Policy page.
Damaged Items
Only damaged items are eligible for replacement. Requests must be raised within 24 hours of delivery and must include a valid unboxing video. For more details, visit our Shipping and Returns Policy page.