Shipping & Returns Policy - INDIA
At indē wild, we're dedicated to making your ordering experience as smooth as possible. Please take a moment to familiarise yourself with our shipping policy.
Shipping Rates
Shipping within India
|
Shipping time |
Order value |
Shipping Cost |
|
Standard delivery (3-5 business days) |
₹0 - ₹999.00 |
₹59 |
| Standard delivery (3-5 business days) for prepaid orders |
₹999.00 & Above |
Free |
|
Cash on Delivery (2-3 business days) |
₹0 - ₹999.00 |
₹159 |
|
₹999.00 - ₹4,000.00 |
₹100 |
Timing
- Once you place your order, you will receive a confirmation email.
- Your order will be processed in 24-48 hours after the confirmation.
- You will receive an email notification with the tracking number of your shipment within 1-3 business days (excluding weekends and holidays).
- You can also check the status of your order on our website in the 'My Account' section.
Unforeseen Delays
Please keep in mind that during sales or peak seasons and public holidays, shipping delays may occur due to factors beyond our control. Your patience is truly appreciated during these times. For assistance, contact us at indiacare@indewild.com
In the rare instance that your order doesn't reach you within 10 business days, we kindly ask you to reach out to us at indiacare@indewild.com or WhatsApp us on +91 93726 82623 (10 am to 6 pm IST Mon-Fri). We will promptly look into the matter and ensure you're kept up-to-date. Your satisfaction is our priority.
Shipping FAQs
How long will it take to process my order, and when can I expect a shipping notification?
Your order will be processed in 24-48 hours. You will receive an email notification with the tracking number of your shipment within 1-3 business days. You can also check the status of your order on our website in the 'My Account' section.
Why is my order not shipped yet?
If you have placed an order before 2 pm, allow us 24 hours to ship your order. All orders placed after 2 pm are shipped on the next business day (except weekends and public holidays).
How long will it take to deliver my order, especially during the festive season?
We understand how exciting the festive season can be and we're here to help. However, we can't promise exact arrival dates, especially during the high-demand season.
How can I check the status of my order?
You can check the status of your order on our website in the 'My Account' section.
What do I do if my order doesn't arrive within 10 business days of receiving the shipping confirmation?
If you do not receive your order within 10 days of receiving the shipping confirmation email, please get in touch with us at indiacare@indewild.com or WhatsApp us on +91 93726 82623 (10 am to 6 pm IST Mon-Fri). Just provide your name and order number, and we'll get back to you at the earliest.
I have pre-ordered a product. When will it be shipped?
Shipping of pre-ordered products starts only on the dates mentioned on the product page.
Can I place an order using an international phone number?
You can only place an order using a domestic phone number. We do not accept international numbers.
Can I modify my order after placing it?
Once your order is placed, it quickly enters processing to ensure prompt delivery. This means we’re unable to cancel, change the shipping address, or update the phone number once processing begins.
Do you offer international shipping?
We do offer international shipping to select countries. Please visit our international website https://global.indewild.com/ to view the list of countries.
Is it possible to pick up my order in-store or at a warehouse?
We do not offer in-store or warehouse pickup.
How can I get in touch for further assistance or if I have more questions?
If you have any additional questions or need assistance, please don't hesitate to reach out to us at indiacare@indewild.com or WhatsApp us on +91 93726 82623 (10 am to 6 pm IST Mon-Fri).
Returns, Replacement, Cancellations
We regret to inform you that we don't accept returns, exchanges, or refund requests on our products at this time. Once an order is placed, we are unable to cancel orders or modify addresses.
If you have feedback or concerns about our products, please feel free to contact us at indiacare@indewild.com (10 am to 6pm EST Mon-Fri). We're here to work together to find a solution.
Please note that all orders are Final Sale during indē wild sales on our site, and therefore are not eligible for refunds, replacements, returns or exchanges. If you placed an order before a sale went live, we cannot cancel, modify, or price match it to the sale price.
FAQs
Will you give me a return, replacement or refund if I bought a product through an authorised retailer?
Unfortunately we cannot provide returns, replacements or refunds for products purchased at another retailer. If you purchased indē wild products from an authorised retailer, please reach out to them for assistance.
Will I get a replacement if my product arrives damaged?
If you receive a damaged product, please notify us within 24 hours of receiving the product at indiacare@indewild.com or WhatsApp us on +91 93726 82623 (10 am to 6 pm IST Mon-Fri) with your order number and an unboxing video of the order or a photo of the item's condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution. In case of a refund, we will refund the full order value minus the shipping cost as store credit.